Delivering 3,300+ Items for Senior Living Community Owner-Operator

Company

The largest owner-operator of senior living communities in the U.S. looked to find a full service logistics provider to assist in their growth across the country.  Based out of Brentwood, TN, this company has nearly 600 retirement communities and 50,000 associates.  From independent living to continuing care communities, this company offers a wide variety of senior living solutions to meet any need of their residents.

Challenge

As this owner-operator continued to expand in the U.S., they were in need of a full service logistics provider to handle consolidation through a network of distribution centers while offering a higher level of service.  As this company is known for their dedication to quality, it was extremely important that they found a provider who could solve for their logistics challenges in an exceptionally professional and efficient manner.

Solution

In the last year and a half, Planes Specialized Logistics has serviced nearly 80 projects for this customer.  During that time, Planes delivered more than 3,300 pieces of furniture and 800 pieces of artwork. By offering multiple service centers throughout the country and utilizing a single point of contact, Planes was able to create a seamless process for delivering and installing all of the furniture and artwork in residents’ rooms across the country.

Due to the high standards of this customer, Planes utilized their own on-site managers in each project. The on-site managers were able to oversee every detail of each project and ensure that everything was going according to plan. Through this model, Planes allowed for more efficient reporting and visibility to the customer.

Planes provided the following services:

  • Debris removal
  • Art installation
  • White glove delivery
  • Asset management
  • High value delivery
  • Site management

 

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